Frequently Asked Questions
Everything you need to know about shopping with Ecity Electronics.
What kind of warranty comes with my electronic devices?
All products purchased from Ecity Electronics come with a standard 12-month manufacturer warranty. We also offer extended protection plans for premium devices at the time of checkout.
How long does shipping take for major appliances and gadgets?
Standard shipping typically takes 3-5 business days. For high-demand electronics and large appliances, delivery may take up to 7-10 business days depending on your location.
What is your return policy for opened electronics?
We accept returns within 30 days of purchase. Please note that opened electronics must be in original condition with all accessories and packaging to be eligible for a full refund.
Do you offer technical support for product setup?
Yes, our Ecity Tech Team is available via live chat and phone to assist you with the initial setup, configuration, and troubleshooting of any device purchased from our store.
Are the products sold on Ecity Electronics brand new?
Yes, we only sell 100% authentic, brand-new products in their original factory packaging. We do not sell refurbished or used items unless explicitly labeled in our 'Outlet' section.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For high-value electronics, we also offer flexible financing options through Klarna and Affirm.